Welcome to FullSession
Abed avatar
Written by Abed
Updated over a week ago

FullSession is a web analytics tool that lets you record and replay user sessions and interactions with your site, helping you understand how your visitors behave, navigate around the site, and experience your site’s content.

FullSession runs in the background of your site, not affecting its performance, and automatically records all your visitors’ actions: what they did, where they clicked, what they typed, how long it took them to complete the desired action, and their mouse movements.

You can use data gathered from FullSession to adjust your site to your visitors’ needs, optimize your site performance, inform your product roadmap, improve your marketing campaigns, and more.

Who is FullSession for ?

FullSession is a good option for product teams, UX teams, marketing teams, sales teams, and data analysts. It is popular in the eCommerce industry.

How does it work?

FullSession works by capturing all of the page views, mouse movements, and clicks that visitors make on your site. Its JavaScript snippet must be installed on all of the pages of your site where you want to capture customer engagement.

FullSession features overview

Here is the list of FullSession features that can help you achieve your business goals.

  • Session replays

  • Advanced user filtering and segmentation

  • Digital engagement monitoring

  • Advanced user analytics

  • The real-time and interactive heat mapping tool

  • Customer feedback tools

FullSession integrations

For now, you can integrate FullSession with third-party tools such as Shopify, Big Commerce, Wix, and WordPress.

How to get started?

  1. Join an Account

    If your team has an account, the admin can send you an invite from the team page. If not, you can sign-up for a 14-day fully-featured trial directly from our website.

  2. Insert the FullSession script on your product or site.

    Start collecting data and insights about your users engagement experiences by Inserting a small amount of code into your web app. This is very easy, and will only take a few minutes to do so.

  3. Start identifying your segments

    Once you've installed the snippet to your site, we recommend you start to think about which groups of users matter most to you in your web environment. This is where building Segments comes into view.

    Segments are a cohort of users (or a customized group of people) you can create based on behavior or attributes. Once built, Segments tell you who your users are, what they’re doing on your site and what platform they are experiencing it on. They also serve as the basis of initial session replay deep-dives and deliver the detail required in Dashboards.

  4. Watch some sessions

    As sessions start being captured, you’ll see them populate in the main FullSession screen. The green "Play" icon indicates that the user may still be online and the session is still being captured. The blue icon with the date and time indicates the session is complete (we close sessions after 30 minutes of inactivity).

    Once you've clicked on a session, the icon will appear in gray, indicating that it has already been watched.

    The watched indicator is at a user level, so your teammates will not see a session marked as watched if they haven't watched it using their own login.

  5. Get acquainted with search

    Watching all sessions is nearly impossible, not to mention has very little analytical value. Try FullSession's powerful search capabilities to narrow down sessions to only those relevant to your query.

    With our search, you just type your thoughts into the search box and we help you get where you're going.

    Here are some possibilities with search:

  • Look at user-centric variables like location, operating system, browser, and device, or search based on any of the custom variables you’ve pulled into FullSession.

  • Search by pages visited, path, query parameter, etc.

When you build a search you’d like to repeat in the future, just click the “Save Segment...” button to add this search to “Your Segments.” You can revisit your segments later, and even share them with the rest of your team.

If you have any additional questions, please reach out through live chat.

Did this answer your question?