What You Can Do with This Integration
Watch session recordings — View all FullSession recordings for any contact directly in their Intercom profile
Unified customer view — Intercom contacts and FullSession visitors are automatically matched as a single entity
Smart filtering — Query and segment contacts based on FullSession activity (e.g., "contacts with sessions in the last 24 hours" or "contacts with 3+ sessions")
Frustration detection — See rage clicks, dead clicks, and other frustration events directly in the contact profile
How to Install
Step 1: Navigate to the Integrations page
Go to Settings → Integrations in your FullSession dashboard.
Step 2: Click Install
Find the Intercom integration and click Install.
Step 3: Select your site and connect
Choose the site you want to connect with Intercom, then click Connect with Intercom.
Step 4: Authorize access
Log into your Intercom account and authorize the FullSession app to access your workspace.
Step 5: Confirm the connection
You'll be redirected back to the integrations page. Your site is now connected to Intercom.
Important Note
To enable unified contact insights, make sure the email used for the Intercom visitor is the same email used for the FullSession visitor. This allows FullSession to correctly match users across both platforms.
Features
Unified Contact Insights & Session Recordings
View all FullSession recordings linked to a contact directly within Intercom, and access the Intercom profile of any visitor from FullSession. Understand exactly what each user experienced before reaching out for support, with a complete view of their journey.
Smart Contact Filtering
Query and filter your Intercom contacts based on FullSession activity:
Sessions in last 24 hours — Target recently active users
More than 3 sessions — Identify power users
Frustration events detected — Find users who need help
Frustration Event Detection
See frustration signals directly in the Intercom contact profile:
Rage clicks — User clicked rapidly in frustration
Dead clicks — User clicked on non-responsive elements
Error clicks — User actions that triggered errors
